Frequently Asked Questions

Can I change my agreement at any time?
Yes you can. Contact us to discuss how we can meet your needs.

How do ensure my building is secure?
We keep your key on our own tag with no reference to your building address. We have not lost a key in 10 years! You supply us with a contact for after hours so we can report any problems with your site. We have contact with local security control rooms in case there is an issue with your security system.

Are the contractors’ police checked?
Yes. We insist on a Police Certificate for all of our contractors.

How long does it take to receive a quote?
Within 24-hours of our site visit.

How long will be before you can start?
Within as little as 24-hours from the acceptance of the quotation.

What equipment do I have to supply?
None. We supply all of our own cleaning equipment and only require electricity and hot water at your site.

Do you take care of janitorial supplies?
We monitor, supply and replenish all janitorial supplies from sanitary bins to deodorisers, hand towels and toilet paper at competitive rates.

What is involved in a site evaluation?
At regular intervals, our representative makes an appoint with you to inspect the site, check the standard of cleaning against your scope of work and seek your feedback on our performance.

When do you do the cleaning?
Outside trading hours. Either early morning or late evening.